Returns & Exchanges

We want you to feel confident and beautiful in your KIM+ONO pieces. If you are not completely satisfied with your purchase, we accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Follow the prompts to download and print your prepaid shipping label, which will be sent directly to your email address.

3

Package Your Items

Carefully place the items in their original packaging, ensuring all silk care tags and brand labels remain intact before sealing the box.

4

Drop Off and Track

Deliver your package to the designated shipping carrier. Once received and inspected at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing